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Terms and Conditions

Welcome to Zoon Loyalty

Our platform offers a tailored solution for hotels seeking to enhance customer loyalty, elevate service quality, and boost employee retention. With features designed to streamline operations, engage guests, and empower staff, our platform ensures a memorable experience for every visitor.

These terms and conditions describe the rules and regulations for use of the ZOON LOYALTY LLC website, located at

Upon accessing this website, we assume that you accept these terms and conditions. Do not continue using

ZOONLOYALTY, if you disagree with all the terms and conditions established on this page.

If there is any conflict, ZOONLOYALTY terms will have priority over any other contract term, to the extent of such conflict. Please, read the agreement carefully.

1. Cookies

The website uses cookies to help personalize your online experience. Upon accessing ZOONLOYALTY, you accepted the necessary cookies.

A cookie is a text file generated by a website’s server and placed on your hard drive. Cookies are not used to execute programs or send a virus to your computer. Cookies are exclusively assigned and only a web server on the domain that issued the cookie can read them.

We can use cookies to collect, store and track information for statistical or marketing purposes in order to operate our website. You have the ability to accept or reject optional cookies. Some required cookies are necessary in order to operate our website. These cookies do not require your consent because they are always operating. Keep in mind that when accepting required cookies, you also accept the cookies of third parties, which may be used through services supplied by third parties if you are using the stated services through our website, for example, a video view window supplied by third parties and integrated on our website.

2. License

Unless otherwise indicated, ZOON LOYALTY LLC and/or its licensors possess the intellectual property rights to all the material. All intellectual property rights are reserved. You can access ZOONLOYALTY for your personal use, subject to the restrictions established in these terms and conditions.

You should not:

· Copy or republish ZOONLOYALTY material
· Sell, rent or sublicense ZOONLOYALTY material.
· Reproduce, duplicate or copy ZOONLOYALTY material
· Redistribute ZOONLOYALTY content
This agreement will begin on this date.

Parts of this website offer users the opportunity to post or exchange opinions and information in targeted areas. ZOON LOYALTY LLC does not filter, edit, post nor review the comments before their appearance on the website. The comments do not reflect the points of view nor the opinions of ZOON LOYALTY LLC, its agents and/or affiliates. The comments reflect the points of view and opinions of the person that posted them. To the extent allowed by the applicable laws, ZOON LOYALTY LLC will not be responsible for the comments nor is it responsible for any harm or expenses caused or suffered as a result of any post or the appearance of comments on this website.

ZOON LOYALTY LLC reserves the right to monitor all comments and to remove those which are considered inappropriate, offensive and that do not comply with these terms and conditions.
You guarantee and declare that:

· You have the right to post comments on our website and you have all the licenses and necessary consent to do so;
· The comments do not violate any intellectual property rights, including among others, the rights of the author, patents or      commercial brands of third parties;
· The comments do not contain anything defamatory, slanderous, offensive, indecent or illegal in any form, or that may be      an invasion of privacy;
· The comments will not be used to solicit or promote personalized business, commercial or illegal activities
You hereby grant ZOON LOYALTY LLC a non-exclusive license to use, reproduce and edit any of your comments and authorize others to use, reproduce and edit any of your comments in all and each one of the forms, formats or media.

3. Hyperlinks to our content:

The following organizations can be linked to our website without prior written approval:

· Government agencies;
· Search engines;
· News organizations;
· Distributors of online directories may link to our website in the same way they link to the website of other listed

  companies; and
· Businesses accredited throughout the entire system, except soliciting nonprofit organizations, charitable institutions and        fundraising groups which cannot be linked to our website.
These organizations may link to our homepage, publications or other information from the site as long as the link: (a) is not misleading in any way; (b) does not entail false sponsorship, support or approval from the linking party and their products or services; and (c) fits into the context of the linking party.

We may consider and approve other linking requests from the following types of organizations:

· consumer information sources and/or well-known companies;
· .com community sites;
· associations or other groups that represent charitable organizations;
  distributors of online directories
· Internet portals;
· accounting, legal and consulting firms: and
· educational institutions and business associations
We will approve the link requests of these organizations if: (a) the link does not cause us or our other accredited companies to be viewed unfavorably; (b) the organization does not have any negative records with us; (c) the visibility of the hyperlink cancels out the absence of ZOON LOYALTY LLC; and (d) the link is in the context of general information resources.

These organizations may link to our homepage as long as the link: (a) is not misleading in any way; (b) does not entail false sponsorship, support or approval from the linking party and their products or services; and (c) fits into the context of the linking party.

If you are one of the organizations listed in paragraph 2 and you are interested in linking to our website, you must notify us by sending an email to ZOON LOYALTY LLC. Include your name, the name of your organization, contact information, as well as your site URL, a URL list from which you intend to link to our website and a URL list from our website that you would like to access. Wait 2-3 weeks to receive a response.

Approved organizations may make hyperlinks to our website in the following way:

· Through the use of our corporate name: or
· Through the use of the uniform resource locator to which it is linked; or
· Using any other description from our website to which it is linked that makes sense within the context and format of

  the site content of the linking party.
Use of the ZOON LOYALTY LLC logo any other graphic material to link to our site will not be permitted, in accordance with the trademark license.

4. Responsibility for content:

We will not be responsible for any content that appears on your website. You accept that you will protect us and defend us against any claims that are presented on your website. No link may appear on any website that could be interpreted as libelous, obscene or criminal, nor which infringes, otherwise violates or defends the offense or violates the rights of third parties.

5. Rights reserved

We reserve the right to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website when it is requested. We also reserve the right to change these terms and conditions and its linking policy at any time. Upon linking to our website, you accept being linked and following these linking terms and conditions.

6. Removal of our website links and contracted digital products

If you find a link on our website that is offensive for any reason, you can contact us and notify us at any time. We will consider requests to remove links, but we are not obligated to do so nor to respond to it directly.

We do not ensure that the information on this website is correct. We do not guarantee your integrity or accuracy, nor do we promise to guarantee that the website remain available or that the material on the site stay updated.

7. Use of our services

You may use our services according to what is permitted in the agreement and any applicable law. Do no abuse our services. For example, do not interfere with our services or try to access them using a method that may not be the interface and the instructions we provide.

You promise not to use ZOONLOYALTY for:

1. You will not use any automated system, including but not limited to “robots”, “spiders”, “offline readers”, etc to access the       site or service in a way that sends message requests to ZOONLOYALTY servers that a human being could reasonably               produce in the same time period through the use of a conventional web browser (except when ZOONLOYALTY allows the         operators of public search engines to do so. Permission will be revoked for using spiders to copy materials from search           indexes that are publicly available or from caches or files of such materials);
2. You will not try to interfere with the system, place the integrity or safety of the system in danger, or decrypt any                         transmission to or from the servers which execute the site, software or service;
3. At our discretion, you will not take any action that commands or could command an unreasonable or disproportionately     large burden on our infrastructure.
4. You will not upload false data, viruses, worms or other software agents through the service or from the software;
5. You will not collect or store any personal identification information, including program names from the service or                     software;
6. You will not access the site or service through any technology or means other than those specified or authorized by the         service or software;
7. You agree not to stalk, bully, intimidate or harm another person that uses our site or service;
8. You promise not to pretend to be another person or entity or otherwise misrepresent your affiliation with a person or               entity;
9. You promise to only use our software in a safe way and in compliance with all laws. You explicitly agree that you will not       use ZOONLOYALTY for any criminal communication nor the transmission of child pornography;
10. You accept that you will not make ZOONLOYALTY responsible for your use of our site or software;
11. You promise not to violate any of the requirements, procedures, polices or regulations of ZOONLOYALTY’s connected                networks.
12. You agree not to interrupt nor interfere with the site, software or service;
13. You agree not to pirate, spam or phish our services or other users;
14. You promise to provide sincere, accurate content;
15. You promise not to violate any law or regulation. You are responsible for such violations;
16. You will not use our site to publish content that is false, misleading, illegal, slanderous, obscene, invasive, threatening,            bullying, inflammatory or fraudulent;
17. You promise not to cause or assist in the destruction, manipulation, removal, deactivation or damage to any part of our        website, including the deindexation or decaching of any part of our site on the one-and-a-half party webpage, for                  example by requesting the removal of a search engine
18. You will not upload any content to our site or software that includes any intellectual property from third parties unless            you have permission from the owner to use it in the specific way it is being used.

8. Payments

When you make your first payment using your credit card, you automatically enter into our auto payment program, which allows us to automatically collect payments from your invoices. If you would like to opt out of this service, you can do so in the configuration section of your program.
Customers will pay all expenses, incurred in relation to the services, from immediately available funds or a similar entity by ZOONLOYALTY, within a reasonably commercial timeline specified by ZOONLOYALTY. Late payments will accrue interest

at a rate of 1.5% per month (or the maximum legally permissible rate, if it is less). The charges do not include taxes. The customer (i) will pay all the government taxes and charges, other charges (ii) and the reasonable expenses and attorney fees that ZOONLOYALTY incurs in the collection of late payments. Charges are based only on ZOONLOYALTY’s

measurements for services and the metrics for applicable billing. Any part of a charge not in dispute, that is in good faith, must be paid in full. None of the parties may offset a payment under these terms with any other payment to be made by virtue of these terms. ZOONLOYALTY may, at its discretion, extend, change or suspend credit at any moment. If

ZOONLOYALTY does not provide services, the only recourse is for customers is to make a claim to be paid by credit within

60 days after the invoice date.(“Claim Period”), after which ZOONLOYALTY will issue the credits after validating the claim.

The credits must be used before the expiration date.

If you do not pay your bill within 7 days, your account will be blocked, and you will be unable to use the services until you have paid the total of your pending invoices.

9. Payment request processing

It is very important that you provide correct information and completely verify the payment requests before sending a payment under our service. The customer is responsible for providing correct payment processing information. ZOONLOYALTY is not responsible for mistakes on the (i) the name of the recipient, the email address of the recipient, the type and or payment denomination, the submission instructions or any other information provided by the customer or (ii) compliance with any payments due to circumstances caused by the customer. Mistakes in payment compliance caused by or as the result of ZOONLOYALTY’s mistake or negligence will be the responsibility of ZOONLOYALTY.
When related to a contracted module, payments of $10,000 or more will not be sent to a recipient in a single banking day. No single payment may exceed $2,000.

When related to a contracted module, payments will not be returned once they are sent. The customer is responsible for understanding the rules of applicable expiration. Generally, gift cards from U.S. businesses with dollar denominations do not expire. Gift cards for use outside of the US can be subject to different expiration rules. Certain digital content (which is not gift cards) can have an expiration date. ZOONLOYALTY will expressly inform the recipient if there is an applicable expiration date.

Once payments are submitted, they will not be returned. The customer is responsible for understanding the rules of applicable expiration. Generally, gift cards from U.S. businesses with dollar denominations do not expire. Gift cards for use outside of the US can be subject to different expiration rules. Certain digital content (which is not gift cards) can have an expiration date. ZOONLOYALTY will expressly inform the recipient if there is an applicable expiration date.

10. Friend-Referral Program Modules

Credit in a recommended account cannot be purchased with the payment details of an existing ZOONLOYALTY customer. ZOONLOYALTY reserves the right to deny the awarding of a referral bonus if it suspects fraudulent activity. Bonus credits will not be applied retroactively. We reserve the right to withdraw this offer at any time or remove any unused credit.

If you wish to use paid advertising (for example, Google Adwords) as your shared links, do not directly use the links as a landing page or through a redirect. Instead, you must create a page on your own website, encouraging visitors to use the referral link. You cannot post key words that contain our Brand (for example, ” ZOONLOYALTY “, ” ZOONLOYALTY.APP “, etc) and you cannot include them in the text of the ad/graphics/

With the purpose of redeeming your rewards such as cash, you must have a verified PayPal account. The name of the user on the Paypal account must match the username on the ZOONLOYALTY account to be able to redeem awards like cash. Payments will be made once a week on Thursday at 5:00 pm EDT per payment requests presented before 3:00 pm EDT that day. Any request received after the deadline, will automatically be moved to the following week.

When configuring payment options, make sure you review the rules in detail before accepting our terms. ZOONLOYALTY is not responsible for problems generated from an incorrect payment configuration.

11. Taxes

If any local, state, federal, or public entity or quasi local governmental public entity or its political subdivision imposes

taxes, charges, surcharges, other charges or obligations on ZOONLOYALTY as a result of service from a sale or customer service use, the customer must pay the aforementioned obligations (with an additional charge) and compensate

ZOONLOYALTY for the responsibility or expense associated with the additional charges.

12. Intellectual property and brand elements

With the exception of what is expressly established in the agreement, none of the parties will acquire the right, title or interest in the intellectual or industrial property rights belonging to the other party or the licenses of the other party.


If ZOONLOYALTY provides software related to the services, we will assign a license, not to be sublicensed and not exclusively for the use of the aforementioned software. This license will be granted with the single purpose of allowing the services provided by ZOONLOYALTY to be used, in accordance with what is permitted by the agreement. You may not copy, modify, distribute, sell or lease any part of
our services or included software, nor may you reverse engineer or attempt to extract source code from the aforementioned software, unless laws prohibit these restrictions, or you have our written permission to do so. You cannot remove, hide or alter the ZOONLOYALTY copyright, brand elements or other property rights attached or contained in any ZOONLOYALTY service, software or documentation.


We grant a license which cannot be sublicensed and that is not exclusively for the use of business names, registered brands, service brands, logos, domain names and other distinctive brand characteristics (“brand elements”) of ZOONLOYALTY, uniquely related to the use of the services and in accordance with the agreement. We can revoke this license at any time. Any goodwill that arises from the use of ZOONLOYALTY’s brand elements belongs to ZOONLOYALTY. We

can include your name and brand characteristics in our presentations, marketing materials, customer lists and financial reports.

13. Privacy

Our privacy policy explains how we treat personal data and how we protect your privacy when you use our services. When using our services, you accept that ZOONLOYALTY will use that information in accordance with our privacy policy.

14. Confidentiality

You promise not to disclose ZOONLOYALTY’s confidential information without our prior written consent. ZOONLOYALTY’s confidential information includes: (a) all ZOONLOYALTY software services, technology and documents related to the services; (b) statistics related to service performance, (c) the existence of, and information about beta characteristics in

a service, and (d) any other information made available by ZOONLOYALTY that is qualified as confidential or which is normally considered confidential under the circumstances in which it is presented. ZOONLOYALTY’s confidential

information does not include information you already knew before using the services, which was made public by causes external to you, which were independently developed by you or that were legally given to you by a third party.

15. Compensation

You agree to defend, compensate and hold harmless Zoon Loyalty LLC, its officers, directors, employees and agents against any claim, damages, obligations, losses, responsibilities, costs, debts or expenses (including, but not limited to attorney fees that may arise from:


Your use and access of the ZOONLOYALTY site and service;


Your violation of any of these service terms;


Your violation of any third-party right, including but not limited to any reproduction right, property or privacy right, or any other claim in which the content caused damage to a third party.


This defense and compensation obligation will survive this agreement and use of the ZOONLOYALTY services. You also accept that you have a duty to defend us against the aforementioned claims and you may have to pay for an attorney (attorneys) of our choice in these cases. You accept that this compensation obligation is issued at the request that you

pay for our reasonable attorney fees, legal costs and expenditures. In the case of a claim, as described in this section, we may choose an agreement with the party/parties who make the claim, and you will be responsible for the damages as if

we had proceeded to trial.

16. Cancellation and Termination

You can cancel the services at any time, cancelling your account through the administration plan under your profile.


If you cancel the services before your current term ends (according to the plan selected), your service will end immediately after you cancel your account.
ZOONLOYALTY may rescind the agreement at any time, terminating or rescinding the services for any reason. If we cancel the agreement due to noncompliance or due to invalid activity, we can retain the amounts that have been paid. If you

do not comply with the agreement or ZOONLOYALTY terminates or cancels your account, you will not be permitted to

create a new account.

17. Reimbursements

We will not issue any reimbursements. In the case of cancellation of services, you will not receive any reimbursement or credit for the time the subscription was not used, nor payments for any part of the services or anything else.

18. Disclaimer of liability

To the fullest extent permitted by the applicable law, we exclude all the representations and conditions related to our website and the products that are digitally marketed on it and the use of this. Nothing in this disclaimer:
  ·  will limit or exclude our or your liability for death or personal injury;
  ·  will limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  ·  will limit or exclude our or your liability in any way that is not permitted by the applicable law; or
  ·  will limit or exclude our or your liability in any way that may not be excluded, according to the applicable law; or
Liability limitations and prohibitions established in this section and other parts of this disclaimer (a) that are subject to the previous paragraph; and (b) that will be governed by liabilities that arise under the disclaimer of liability, including liabilities that arise in the contract, torts and noncompliance with a legal obligation.
As long as the website and its information and site services are freely provided, we will not be responsible for any loss or damage of any nature.

  ·  Each party acknowledges that the other party has entered into the agreement, relying on the liability limitations                       established here and that those limitations are essentially based on the negotiations between the parties.

19. General Considerations

Full agreement; amendments: The agreement is our commitment to the use of the services and replaces any prior or current agreement on this topic. This agreement may be modified
  ·  in a written document signed by both parties, in which it is expressly declared how the agreement is to be modified or
  ·  As established in Section 4, if you continue using the services after ZOONLOYALTY modifies the agreement.
Assignment: You cannot assign or transfer any of your rights by virtue of the agreement.
Independent contractors: The parties are independent contractors, and the agreement does not create an agency, partnership or joint venture.


Non-waiver: With exception of what is established in Section 5, the failure of any of the parties to comply with any of this agreement’s provisions will not constitute a waiver.


Divisibility: If the result of a particular term in the agreement is not enforceable, the rest of the agreement will remain in full force and effect.


Survival: Sections 12, 14, 15, 16, 18, and 19 of these ZOONLOYALTY terms will survive the termination of the service.


Applicable law; Main headquarters: All the claims derived from or related to this agreement, or the services are governed

by Florida law, with the exception of Florida’s conflict laws and will be exclusively subject to the litigation of federal and

state courts in Orange County, FL, U.S and you and ZOONLOYALTY grant the personal jurisdiction of the aforementioned courts.
Beyond Our Control:  None of the parties will be responsible for insufficient operations related to circumstances beyond

the parties’ reasonable control (for example, natural disasters, acts of war or terrorism, civil unrest, work conditions, government action and disruption of the Internet).

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